Troubleshooting

Before calling please help us identify your vehicle, our serial number is the best way of doing this, however, if it can’t be found you can give us the VIN number.

1. Serial number

Serial number is unique 7 digit code, usually located underneath the body. It is the best identifier to find spare or replacement parts or help you with other inquiries. Please try to locate the ID plate and pass this number to our team during your call.

2. Vehicle Identification Number (VIN)

A vehicle identification number is a unique code, including a serial number, used by the automotive industry to identify individual motor vehicles. Each VIN has exactly 17 characters, which does not include letters I, O and Q to avoid confusion with numbers 1 and 0. The most common place to find your VIN is on the lower left hand side of the dashboard/windshield. If the VIN cannot be found there, look under the bonnet, in the engine compartment or on the driver’s side door post.

3.Tipper lowers slowly

-Clean all grease nipples with WD40.

-Try to pump new grease into nipples.

-Raise and lower tipper several times, add more grease if necessary.

-Cold, thick oil. Check oil type, add one tablespoon of kerosene or paraffin to thin the oil.

-If tipper still lowers slowly, contact us on 020 8539 0611.

4. Tipper lowers down slowly (with load)

 

-Check that release valve is not stuck or dirty, check valve damage.

-Flush release valve by running up & down function at the same time.

-Cylinder worn/cylinder seal worn or damage, contact us for repair or replacement.

 

5. Tipper will not lower (stuck in raised position)

 

-Check that all hinge points are well greased.

-If control is working properly, apply downward force on tipper floor.

-Release solenoid may be damaged. Please contact us for replacement part or repair.

 

6. Tipper will not raise

-Is the isolation switch turned on?

-Check hydraulic oil and add more if necessary. Fill the reservoir to correct level.

-Check power cable and earth connections.

-Check the yellow control and wander lead for damage.

-Check or replace the mega fuse.

-Check the battery voltage. Recharge or replace battery.

-Power pack unit may be defective. Please contact us for replacement unit or repair.

7. Tipper will not raise all the way

 

-Make sure that tipper is not overloaded.

-Check hydraulic oil and add more if necessary. Fill the reservoir to correct level.

-Check or replace the mega fuse.

-Check power cable and earth connections.

-Check the yellow control and wander lead for damage.

-Power pack unit may be defective. Please contact us for replacement or repair.

 

8. Pump or motor noisy

-Worn motor/pump. Unit may need to be replaced.

-Please contact us for replacement unit.